Question 1

What is the dress code?

Accepted Answer

Smart casual is perfect. For weekend show nights, many guests dress more elegant, but formal attire is not required.

Question 2

Can we bring our own alcohol (BYOB)?

Accepted Answer

No. Cheval Royal is  not BYOB . Alcohol must be purchased directly from our bar in accordance with our permit and Québec regulations.

Question 3

Can I get a refund?

Accepted Answer

Refunds are only available:    If you purchase Booking Protect  at checkout (via our third-party partner)   If an event is cancelled    For postponed events, we’ll contact you with your options. Cash refunds are not available; alternate arrangements will be offered if needed.

Question 4

How do I get my tickets?

Accepted Answer

All tickets are delivered digitally. You’ll receive two emails:   A  confirmation email   A  PDF ticket email  (check your spam/junk folder)   Choose  Print-at-Home  or  Mobile Delivery  and present your ticket on your phone or as a printed copy at the venue.

Question 5

mobile ticket?

Accepted Answer

What is a mobile ticket? Tickets are delivered digitally and scanned from your mobile device for a seamless, contactless experience.  Purchase tickets at www.chevalroyal.ca .  Tickets bought via chevalroyal .

Question 6

General Ticketing

Accepted Answer

his website is the  official ticket outlet  for Cheval Royal Hall.  When you buy here, you’re guaranteed:    Authentic tickets  Event updates (e.g., time changes, cancellations)  Direct support from our team    Tickets may also be available from:    Cheval Royal  Artist presales  Official event promoters    Avoid Third-Party Sellers  Tickets purchased from unauthorized resellers may be invalid, overpriced, and ineligible for updates, replacements, or refunds.  If you're unsure,   contact us   before purchasing.

Question 7

Is Cheval Royal family-friendly?

Accepted Answer

Yes—families are welcome, especially during dinner hours. On show nights, the atmosphere becomes more “party” later in the evening.

Question 8

What time does it become more adult/party vibe?

Accepted Answer

Typically after  9:30–10:00 PM  on Friday/Saturday when live entertainment starts and the music gets louder. If you’re coming with kids, we recommend earlier dinner seating.

Question 9

Do you have vegetarian options?

Accepted Answer

Yes. We offer several vegetarian mezza and salads. Ask our team for the best vegetarian combinations for your table.

Question 10

Can you accommodate food allergies?

Accepted Answer

Yes. Please inform your server about any allergies (nuts, gluten, dairy, etc.) and we’ll recommend safe options.

Question 11

Do you offer gluten-free options?

Accepted Answer

Some dishes can be prepared gluten-free depending on your needs. Please mention it when you book.

Question 12

Is parking available?

Accepted Answer

Yes—parking is available on-site/nearby (as indicated at the venue). If you need guidance, call us and we’ll direct you.

Question 13

Do I need a reservation?

Accepted Answer

Reservations are recommended, especially on Friday and Saturday nights. Walk-ins are welcome when space is available.

Question 14

Can we book for birthdays?

Accepted Answer

Absolutely. Tell us it’s a birthday when you reserve so we can suggest the best seating and timing—especially on show nights.

Question 15

Do menu prices include taxes and service?

Accepted Answer

Menu prices are shown  before taxes . Gratuity may apply for large groups and certain packages—our team will confirm with you.

Question 16

What’s included in the Friday/Saturday package?

Accepted Answer

Packages include dinner service and the live show experience. Details (what’s included and what’s excluded) are listed on the Restaurant page.

Question 17

Do you offer vegetarian and halal options?

Accepted Answer

Yes. Our kitchen can prepare  vegetarian  and  halal-friendly  menu options for corporate groups. When you request a quote, tell us your guest count and any dietary needs (vegetarian, halal, allergies), and we’ll propose the best menu format (buffet, plated, or cocktail).

Question 18

Can we add a DJ, live music, or entertainment?

Accepted Answer

Yes. You can add  DJ ,  live musicians , or entertainment options depending on the type of event and your preferred vibe. We can also accommodate your own entertainment team—just share your technical requirements (sound, timing, stage needs) and we’ll coordinate the setup.

Question 19

Is there parking nearby?

Accepted Answer

Yes. There is  parking available nearby  and we can guide your guests to the best options when you confirm your event. If you expect a large group, we’ll also recommend arrival timing and drop-off flow to keep entry smooth.

Question 20

What are the deposit and cancellation policies?

Accepted Answer

To confirm your date, we require a  deposit  and a signed agreement. Cancellation and rescheduling terms depend on the event date, size, and services reserved. We will clearly outline the policy in your quote so everything is transparent before you confirm.

Question 21

Can we brand the room (logo, backdrop, screen, etc.)?

Accepted Answer

Yes. Corporate branding is welcome—logos on screens, backdrops, step-and-repeat, table cards, and branded moments can be arranged. Share your brand assets and timeline, and we’ll propose the best placement options to keep the room elegant and photo-ready.

Flexible event packages for every occasion

Venue Amenities

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Reception Hall in Laval for Weddings, Corporate Events & Private Celebrations

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