Privacy Policy

At Cheval Royal, we respect your privacy. This policy explains what information we collect, how we use it, and the choices you have when you visit our website, make a booking, or communicate with us (including by SMS and email). If you use features that integrate with Google, we also explain how Google user data is handled.

1. Information We Collect

We may collect:

• Personal information such as your name, phone number, email address, and payment details when you make a reservation, purchase tickets, or sign up for updates.
• Booking information such as event details, reservation date/time, and special requests you provide.
• Technical information such as IP address, browser type, operating system, and browsing activity (via cookies and analytics tools).
• Communication preferences such as your consent and preferences for receiving email or SMS messages.

2. How We Use Your Information

• Process bookings, reservations, and payments.
• Send confirmations, updates, and reminders related to your reservation.
• Provide customer support and respond to inquiries.
• Send marketing communications only when you have consented.
• Improve our services and website experience.
• Comply with applicable laws and regulations.

3. SMS Messaging Policy

By providing your phone number and opting in, you consent to receive recurring SMS communications from Cheval Royal, including confirmations, updates, reminders, and promotional messages where permitted.

Consent and Purpose

We use your name and phone number to deliver requested messages. We do not share your personal information with third parties for marketing or unrelated purposes.

Message Frequency

Message frequency may vary based on your reservations and interactions with our services.

Opt-Out Instructions

You may opt out at any time by replying STOP to any message. You will receive one final confirmation that you have been unsubscribed.

Help Instructions

Reply HELP to any message, or contact us:

• Email: info@chevalroyal.ca
• Phone: 450-234-4688

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to support site functionality, analyze traffic, and improve your experience. You can adjust your browser settings to block or delete cookies, but some site features may not work properly.

5. How We Share Your Information

We do not sell or rent your personal information. We may share limited information with:

• Service providers (for example, payment processors, booking systems, or communication platforms) that help us deliver our services.
• Legal authorities when required to comply with laws, regulations, or legal processes.

Our service providers are bound by confidentiality and appropriate data protection obligations.

6. Google User Data Access and Use

If you use features that connect to your Google account (for example, Google Calendar or Gmail integrations), we handle Google user data as follows:

Data Accessed

Depending on the permissions you grant, we may access profile information, calendar events, or contacts required to provide the integration.

Data Usage

Google user data is used only to deliver the requested integration (for example, syncing bookings to Google Calendar or sending notifications). It is not used for advertising or unrelated purposes.

Data Sharing

We do not share Google user data with third parties except as necessary to provide the core integration. We do not share Google user data for marketing or advertising.

Data Storage and Protection

Google user data is protected using reasonable security measures. Access is limited to authorized personnel and systems.

Data Retention and Deletion

We retain Google user data only as long as needed to provide the integration. You may request deletion by emailing info@chevalroyal.ca. Upon request, Google-related data associated with your account will be deleted from our systems.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No online system can be guaranteed 100% secure.

8. Your Rights

Under applicable privacy laws, you may have the right to:

• Access and request a copy of your personal information.
• Request correction of inaccurate data.
• Withdraw consent for marketing or SMS communications.
• Request deletion of your information, subject to legal and operational limits.

To exercise these rights, contact us at info@chevalroyal.ca.

9. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law.

10. Links to Other Websites

Our website may link to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies before providing personal information.

11. Updates to This Policy

We may update this policy from time to time. The most recent version will be posted on our website, along with the “Last updated” date.

12. Contact Us

Cheval Royal
Email: info@chevalroyal.ca
Phone: 450-234-4688
Quebec, Canada