Privacy Policy

Last updated: October 6, 2025

At Cheval Royal, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or interact with us through SMS or other communication channels.

1. Information We Collect

We may collect the following types of information:

• Personal Information – such as your name, phone number, email address, and payment details when you make a reservation, purchase tickets, or sign up for updates.
• Booking Information – event details, date and time of reservation, and any special requests.
• Technical Information – including your IP address, browser type, operating system, and browsing behavior on our website (via cookies and analytics tools).
• Communication Preferences – including your consent for receiving email or SMS updates.

2. How We Use Your Information

• Process bookings, reservations, and payments.
• Send confirmations, updates, and reminders related to your reservation.
• Provide customer support and respond to inquiries.
• Send marketing communications (only with your consent).
• Improve our services and website experience.
• Comply with applicable laws and regulations.

3. SMS Messaging Policy

By providing your phone number and opting in to receive text messages from Cheval Royal, you consent to receive recurring SMS communications from our business, including updates, confirmations, promotional offers, and other relevant information.

Consent and Purpose

By subscribing, you agree to receive text messages from Cheval Royal. Your personal information (such as name and phone number) will not be shared with third parties for marketing or unrelated purposes.

Message Frequency

Message frequency may vary depending on your interactions with our services but may include multiple messages per month. Frequency may also vary based on reservations, promotions, or event updates.

Opt-Out Instructions

You may opt out at any time by replying STOP to any text message. After you send STOP, you will receive one final confirmation message stating that you have been unsubscribed. No further messages will be sent unless you opt in again.

Help Instructions

If you need assistance or more information, reply HELP to any message or contact us at:

• 📧 info@chevalroyal.ca
• ☎️ 450-234-4688

Message and Data Rates

Message and data rates may apply depending on your mobile carrier’s plan.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and personalize content. You may adjust your browser settings to block or delete cookies, but some features of the site may not function properly.

5. How We Share Your Information

We do not sell or rent your personal information. We may share limited information with:

• Service providers (e.g., payment processors, booking systems, or communication platforms) to perform services on our behalf.
• Legal authorities if required to comply with applicable laws, regulations, or legal processes.

All third-party providers are bound by confidentiality and data protection agreements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no online system can be guaranteed 100% secure.

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Access and request a copy of your personal information.
• Request correction of inaccurate data.
• Withdraw consent for marketing or SMS communications at any time.
• Request deletion of your information, subject to legal and operational limits.

To exercise these rights, contact us at info@chevalroyal.ca.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by law (e.g., tax or accounting obligations).

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. Please review their privacy policies before providing any personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last updated” date indicated above.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at: